Here you can find answers to frequently asked questions about encentive and our intelligent energy management platform flexOn.
We can also add value outside of electricity procurement through further optimization potentials. Examples include optimization for high peak time windows, energy efficiency and increasing PV self-consumption. Spot market optimization can be integrated into the optimization as soon as the electricity contract has expired.
No, you can still stay with your current provider. If you are looking for a new energy service provider, we are happy to support you through our strong partner network.
Using our intelligent energy management platform is still worthwhile for you. Even without a PV system, it can exploit potential in the area of peak load shaving, efficiency and spot market optimization. In addition, we can support you in positioning PV systems, also in combination with planning energy storage systems, through real-time simulation.
No, the existing sensors and hardware are usually sufficient. If this is not the case, we are happy to assist you with the retrofit.
The age of the systems usually doesn't matter. The requirement for optimization is that the systems can be controlled by the existing control system. If in doubt, we are happy to take a look at your systems with you.
The costs consist of a one-time implementation fee and the annual license fee for ongoing optimization. The amount of costs is based on the complexity of the connected systems and systems, as well as the jointly defined optimization goals. We are happy to create an individual offer for you.
We first connect to all relevant systems to bring the data together in real time on our energy management platform. We use all common interfaces and protocols for this purpose. Our platform then provides the universal interface on which other systems, such as energy purchasing, can rely.
The systems only need to be put into maintenance mode for a short time to put our solution into operation. This process can also be carried out during regular maintenance of the systems.
Depending on the complexity and number of connected systems and optimization goals, onboarding takes between 28 days and 2 months.
Our data connection is secured several times and has a redundant structure. In addition, we only have access to the data relevant for optimization. We will discuss with you in advance which data components these are.
Our cloud solution is located on German servers, which meet all security standards and have appropriate certificates.
In the unlikely event of a failure of our system, your regular system control will continue to run as if we did not exist. In principle, our system cannot cause your systems to fail.
No, the optimization is based on regular system control. If there is a planned or unplanned operational interruption, optimization simply stops and does not affect the maintenance and repair process in any way. As soon as the systems have been repaired and the system control is activated, optimization also automatically resumes.
Your production is untouchable for us and determines the required energy demand — without exceptions. As a first step, we only look at peripheral processes that can be optimized independently of the production process. These include, for example, cooling, heating and charging processes or the intelligent use of storage and buffering options. These can be optimized by our energy management platform without affecting production.
During onboarding, you tell us your operating and limit parameters, which we can also adjust during optimization if necessary. The architecture of our optimization is structured in a way that our system cannot leave the limit parameters under any circumstances.
Yes, the savings resulting from the optimization of the intelligent energy management are continuously calculated and visualized on our platform. This allows you to always keep an eye on your savings. In addition, close support is an elementary part of our service: If you have any questions about the exact energy and cost savings, you can always contact us.
